Help

Choose the product and the strength, add it to your cart and fill in your shipping details. Before you pay you see the products, quantities, address and total. You don't need to create an account.

Credit and debit cards, PSE, Nequi, Daviplata and the Bancolombia button, through Wompi. Also USDT on the TRC-20 network, through NOWPayments.

Once the payment is approved, you get an email with the order number and summary. If it doesn't arrive within a few minutes, check your spam folder and email us before trying to pay again.

You can try again from the same page: it's still the same order, with no double charges. PSE and Nequi payments can take a few minutes; the page checks on its own. More in Shipping and payments.

Email us as soon as possible. We can change or cancel it as long as it hasn't shipped. Once it's with the carrier, our Terms apply.

Yes. Email us at info@kailab.com.co with the products and quantities, and we'll arrange it with you.

Nothing: shipping is free anywhere in Colombia, in discreet packaging.

If your payment is confirmed before 4 p.m. Monday to Friday, or before noon on Saturday, we ship your order that same day. After that time, and on Sundays and Colombian holidays, it ships the next business day. Bogotá time.

It depends on your city and the carrier, so we don't promise a date.

Don't use it. Take photos of the product and the packaging and email us within 5 business days with your order number. If the product is wrong or didn't arrive, we refund you (Returns and refunds).

In the Quality section of each product, or all together in Quality: the independent lab's report for the strength and lot we sell, with the number to verify it.

With every peptide vial we include one 3 mL vial of bacteriostatic water, plus alcohol wipes. The reconstitution video and the dosing plan are on each product's page.

We don't ask for institutional documentation. Every purchase is made under the terms of research use only, and the buyer is responsible for having the conditions and training appropriate to their work.

Each product has its own video, the amount of water it takes and the six steps with photos. Watch the 3 mL video, which works for most of them, or open your product in the shop.

In the fridge or freezer, away from light and moisture.

4 to 6 weeks in the fridge, between 2 °C and 8 °C (36–46 °F). Once reconstituted, never freeze it.

No. The lyophilized powder withstands room temperature during shipping. When you receive it, store it as described above as soon as you can.

Don't use it if the seal is broken, contents are missing, there's moisture or an unexpected change in appearance. Take photos of the product and the packaging and email us with your order number.